Social Media by Jouliet
E ach successful social network constantly evolves to meet the growing needs of consumers, each company assumes an active role in that evolution. For example, Amazon listens and responds to its customers, offering incredible content that provides value to those who interact with it. One of Amazon's greatest strengths lies in its ability to promote its products on social networks. The retail giant successfully manages to take advantage of the popularity of social networks to return to Amazon product pages. Amazon clearly understands how social networks can help in customer service. Due to its ability to produce an instant and open dialogue between the producer and the consumer, the customer service potential of social networks is enormous. Amazon always strives to respond directly to customers who pose problems, complaints or questions through its social media channels. A clear understanding of the customer service potential of social networks. Unlike Netflix, it pu...